customer orders
All orders are processed on the day of receipt. Acknowledgements will be sent by e-mail or fax to those customers requesting them.
delivery
All deliveries are made by us, or by our appointed shipping partner. Products are securely packaged to avoid damage. The goods will be delivered directly to your warehouse address, avoiding the use of carrier ‘hubs’. Deliveries directly to your customer’s address may incur a surcharge, which should be established prior to that delivery taking place.
returns
We aim for complete customer satisfaction. In the unlikely event that you are not completely happy with your purchase, please advise us and we will endeavour to resolve the situation to your complete satisfaction. This does not affect any statutory right that you may have.